GRILLCOURSE

Privacy Policy

Grillcourse respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, disclose, and protect personal information when you interact with our website, make reservations, or attend our casino-themed events. By using our website or providing your information, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide when making a reservation, enquiring about events, or contacting us. The types of information we collect include:

  • Contact details: name, email address, phone number.
  • Reservation details: date, time, number of guests, dietary requirements.
  • Event booking details: preferred casino-themed event, number of attendees, special requests.
  • Payment information: if you make a deposit for a private event, we may collect billing details, but we do not store full credit card numbers.

How We Collect Information

We collect personal information directly from you through various channels. This includes when you make a reservation via our website, phone, or email; when you submit an enquiry through our contact form; when you book a private event or casino-themed evening; and when you interact with our website, we may automatically collect non-personal information such as IP address, browser type, and pages visited (see Cookies section).

Use of Personal Information

We use your personal information to provide and improve our services. Specifically, we use it for the following purposes:

  • To process and manage your reservations and event bookings.
  • To communicate with you regarding your booking, including confirmations and updates.
  • To respond to your enquiries and provide customer support.
  • To send you promotional materials if you have opted in (you can opt out at any time).
  • To comply with legal obligations and protect our rights.

Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to trusted third parties who assist us in operating our website and providing services. These third parties include service providers (e.g., reservation platform, payment processor, email service) who are contractually obligated to protect your information, and legal authorities if required by law or to protect our rights. We do not disclose personal information to overseas recipients unless necessary for a specific service, and we ensure appropriate safeguards.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These steps include:

  • Using secure socket layer (SSL) encryption for data transmission.
  • Restricting access to personal information to authorized personnel only.
  • Regularly reviewing our security practices and updating them as necessary.
  • While we strive to protect your information, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. We use essential cookies for website functionality and optional analytics cookies to understand usage. You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality. For more details, see our Cookie Policy.

Your Rights

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. To request access or correction, contact us using the details below. We will respond to your request within a reasonable timeframe, usually within 30 days. If we refuse your request, we will provide reasons in writing. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We will indicate the date of the last update at the top of the policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us: